Managing Your Subscription

Accessing the Billing Portal

Kowiki uses a self-service billing portal where you can manage all aspects of your subscription.

1. Open your workspace and navigate to Settings → Billing.
2. Click Manage Subscription to open the billing portal.

The billing portal opens in a new tab. From here, you can view invoices, update your payment method, and manage your plan. You need workspace owner or admin permissions to access billing settings. See Workspace Settings for details.

Viewing Invoices

1. In the billing portal, click Invoices or Billing History.
2. Browse your list of past invoices sorted by date.
3. Click any invoice to view the full breakdown or download a PDF.

Invoices are generated at the start of each billing cycle and whenever a prorated charge occurs (such as a mid-cycle upgrade).

Updating Your Payment Method

1. In the billing portal, navigate to Payment Methods.
2. Click Add Payment Method to add a new card, or click the existing method to update it.
3. Enter your new card details and confirm.

Your new payment method is used for all future charges. If a previous payment failed, the system retries the charge automatically after you update your method.

Changing Your Billing Email

The billing email receives invoices, payment confirmations, and subscription notifications.

1. In the billing portal, navigate to Account or Billing Details.
2. Update the Billing Email field.
3. Click Save.

The billing email is separate from your workspace login email. You can set it to a shared team address like finance@yourcompany.com if needed.

Switching Between Monthly and Annual Billing

Annual billing saves 20% compared to monthly pricing. You can switch frequency at any time.

Switching to Annual

1. In the billing portal, navigate to your current plan.
2. Select Annual billing frequency.
3. Confirm the change.

Your remaining monthly credit is applied toward the annual price. The annual subscription starts immediately.

Switching to Monthly

1. In the billing portal, navigate to your current plan.
2. Select Monthly billing frequency.
3. Confirm the change.

The switch to monthly takes effect at the end of your current annual period. You retain annual pricing through the remainder of your prepaid term.

Canceling Your Subscription

If you need to cancel your paid plan:

1. Navigate to Settings → Billing.
2. Click Manage Subscription to open the billing portal.
3. Click Cancel Subscription or Cancel Plan.
4. Select a reason for canceling (optional) and confirm.

What Happens After Cancellation

• Immediate: Your workspace continues to function with all current plan features until the end of your billing period.
• End of billing period: Your workspace reverts to the Free plan. Features beyond Free plan limits become inaccessible.
• Your data stays safe: Kowiki does not delete any content, sources, or configurations. If you resubscribe later, everything is still there.
• Team impact: Excess editors and viewers beyond Free plan limits become read-only. Source connections beyond the Free plan limit stop syncing. See Plans Overview for Free plan limits.

Tips

• Download invoices promptly if you need them for expense reporting — they remain available in the portal but are easiest to find when recent.
• Set a calendar reminder before your annual renewal if you want to evaluate your plan before the next charge.
• If you're canceling because of a specific issue, reach out to support first — there may be a solution that keeps your workflow intact.
• To understand what each plan includes, review the Plans Overview.